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| The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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1. What are skill gaps? | Skill gaps include a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job. They may include:physical capacity skillsworkplace technology skills such as business equipment, computer technology, machinery, hand tools, bags, security systemsnumeracy and literacy skills customer service skillscommunication skills such as listening and understanding, speaking clearly/directly, reading, writingtechnical skills |
2. What are skill development activities? | Skill development activities may include:training coursesIT courseshuman resources programscoaching and mentoring programshaving access to a mentor for questions and advicehaving the chance to learn a new task or to operate a new piece of equipment or workplace technologyparticipating in an external or internal training programguided workplace experience |
3. What are learning tools and practices? | Learning tools and practices may include:learning through note takingreviewing manuals and training guidesdiscussionpracticeobservationtrial and erroror a combination of any of these |
4. What on-the-job opportunities might be accessed and used? | On-the-job opportunities may include:filling in for a co-worker in a new areaattending talks or seminars arranged by the workplaceshadowing another co-worker in a different areareceiving on the job training and supervised practice |
5. What off-the-job opportunities might be accessed and used? | Off-the-job opportunities may include:taking a course with a training providerattending conferences or seminars attending site visits with supervisorparticipating in workplace social events participating in community events |
6. What is appropriate dress and behaviour? | Appropriate dress and behaviour may include:personal dress, safety equipment and dress, presentation demeanour and attitude displayed to customers and fellow employees |
7. What are time management strategies? | Time management strategies may include:being punctual goal setting balancing work and personal priorities or agendasprioritisation of required tasks or activitiesplanning daily or weekly workovercoming procrastination dealing with interruptions (contingency planning) organising your work environment |
8. What are organisational requirements? | Organisational requirements may include:organisational policies and guidelinescommon organisational practiceperformance plansOHS policies, procedures and programs |
9. What are workplace policies and guidelines? | Workplace policies and guidelines may include but are not limited to:attendancepunctualitystandards for health and fitness obeying ordersconfidentialitydress codesalcohol and drug restrictionspersonal safety and duty of care related to OHSterms and conditions of employment |
10. What are organisational values? | Organisational values generally refers to those mentioned in a mission or vision statement of a company and may include:innovationcommunity responsibilityenvironment responsibility |
11. What are cultural norms? | Cultural norms may include:mannersmeanings specific to the language of the workplacehistoryworkplace etiquette |
12. What are the main sectors of the industry? | Main sectors of industry may include:textiles, clothing & footwearfurniturechemical manufacturingplastics and rubber products manufacturingmaintenance and engineeringmanufacture of glass or concrete products |
13. What are the roles and responsibilities of the industry? | The roles and responsibilities of the industry may include:providing quality products and servicesproviding quality customer serviceproviding proper training to those in the industry |
14. Who are keyindustry representatives? | Key industry representatives may include:industry associationsenterprisesunionslegislative bodies |
15. What might current issues or events include? | Current issues or events may include:economic environmental political technological supply and demand |
16. What are industry products? | Industry products are the outcomes of manufacturing processes and may include:clothing and footwearconcrete and glass productstyres and plastic car componentselectronic componentsmetal products |
17. What are industry services? | Industry services may include:customer supportproduct advicehealth, diet advicedelivery servicesconsulting serviceswarrantees and/or guarantees |
18. What are service standards? | Service standards will vary from industry to industry and even from workplace to workplace depending on the job role and context. It may include:developing and maintaining product and service knowledgeidentifying customer needs and expectations correctlymeeting reasonable needs and request of customers within acceptable time framestaking opportunities to enhance the quality of products and servicesdealing with conflict situationsresponding to customer complaintsmaintaining a positive and cooperative mannerestablishing relationships with customers following appropriate hygiene and safety proceduresreferring difficult complaints to appropriate persons |
19. What are quality standards? | Quality standards may include:consistency standardsquality specificationstime requirementsmeeting customer requirements |